Self-Managed Work Team - 360 Degree Feedback

Since October 1, 2001, the Employment Discrimination Bureau has operated as a self-managed work team (SMWT).  The eight discrimination investigators are charged with making all the decisions needed to operate the bureau.  The team develops the bureau strategic plan that requires service levels, team performance and individual performance, monitors the plan and frequently adjusts operating procedures to work toward meeting plan requirements.  The SMWT monitors budget requirements, and makes decisions on expenditures and adherence to requirements, equipment purchases, operating expenses, and decides on the travel limitations needed to adhere to the budget.

The SMWT is coached by the Bureau Administrator. The bureau continued to operate under a strategic plan.  The mission of the bureau is to investigate discriminatory practices, to conduct fair, impartial and timely complaint investigations, and to increase the possibilities for early resolution and settlement of REDA complaints.  The SMWT continues to improve processes and shorten service times in a quest to meet the vision, which is the best resolution of every complaint.

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