1	Mission Statement To safeguard employees and the public from serious and preventable injury due to exposure to unsafe conditions on or around elevators, escalators, dumbwaiters, aerial passenger tramways, workmen hoist, handicapped lifts, amusement rides and go-karts.
2	Vision Statement Our vision is to remain the benchmark of excellence by which all other elevator and amusement device inspection agencies measure themselves.
3	Success Measures Reportable occurrences on elevator and related equipment and amusement devices. Elevator and related equipment roll-overs. Uncollected invoices more than 90 days old.
4	Goals Improve our annual inspections of all elevators, escalators, moving walks, handicapped lifts and amusement rides. Better manage a growing workload to increase productivity. Promote voluntary compliance of regulations to elevator companies and Amusement owners and operators. Provide professional development opportunities to employees to improve the quality of inspections. More effective and efficient management of bureau resources. Conduct business in a safe and healthy environment.
5	Goal 1: Improve our annual inspections of all elevators, escalators, moving walks, handicapped lifts and amusement rides.
6	Goal 1 Objectives Every full-time inspector will complete all routine inspections within 120 days of the date of the annual inspection. Conduct a safety meeting for each amusement company scheduled to play one or more of the county, regional and state fairs and the permanent parks in the state annually.
7	Goal 1 Objectives On an annual basis randomly select amusement ride operators at each of the county, regional and state fairs to conduct operational inspections to determine if they have been properly trained as to the manufacturer specified safety procedures. Develop and provide every inspector with an inspection checklist for the top 20 most commonly inspected amusement devices by September 1, 2007 and the next top 20 most commonly inspected amusement devices by September 1, 2008; continually update as new bulletins are issued for those top 40 amusement.
8	Goal 2: Better manage a growing workload to increase productivity.
9	Goal 2 Objectives Re-assess all statutes, administrative rulings, internal policies and work processes to more successfully manage a growing workload and develop recommendations for change by June 30, 2008. Pay compensatory time from August 1 through November 30 annually. Complete development of a back-office computer application to successfully manage the amusement device program by December 31, 2007.
10	Goal 2 Objectives Re-assess the current distribution of the workload to ensure there is an equitable distribution among the 32 field inspectors by June 30, 2008. Prioritize all inspections according to risk by June 30, 2008.
11	Goal 3: Promote voluntary compliance of regulations to elevator companies and Amusement owners and operators.
12	Goal 3 Objectives Develop the Safety Amusement Star (SAS) program for the amusement industry operating in North Carolina with the guidance of the amusement device advisory board. Develop award criteria and credentialing process for traveling amusement shows, fairs, permanent parks and water parks by June 30, 2008. Provide at least three training sessions to architects, general contractors and anyone else having anything dealing with the design and construction of elevators and related equipment in different venues of the state annually.
13	Goal 4: Provide professional development opportunities to employees to improve the quality of inspections.
14	Goal 4 Objectives Develop and implement an elevator inspection apprenticeship program by June 30, 2008. Develop a three-tier career progression plan for inspectors (trainee, journeyman and master inspector) by June 30, 2008 and implement by June 30, 2009. Recruit nationally for all vacancies by advertising in industry and trade journals. Utilize video-conferencing to conduct one- and two-day training sessions of field inspectors and pre-schedule at least 14 days for training annually.
15	Goal 5: More effective and efficient management of bureau resources.
16	Goal 5 Objectives For every routine inspection invoice that is not paid within 60 days, send a reminder letter to the building-owner signed by the bureau chief. For every routine inspection invoice that is not paid within 90 days, hand-deliver to the building-owner a notice that the inspection certificate is being revoked unless payment is made. Reduce by 50% all uncollected debt greater than 90 days by June 30, 2008 as of June 30, 2007.
17	Goal 6: Conduct business in a safe and healthy environment.
18	Goal 6 Objectives The Elevator and Amusement Device Bureau Employee Safety and Health committee will meet at least 4 times a year and perform the duties required under Policy 2 for unit safety and health committees. The Elevator and Amusement Device Bureau Employee Safety and Health committee will send at least one representative to every meeting of the Department’s Employee Safety and Health Committee.
19	Goal 6 Objectives The Elevator and Amusement Device Bureau will conduct documented inspections using appropriate forms at least quarterly within the Bureau’s portion of it’s building to ensure the maintenance and safe conditions and to identify and address newly created hazards in a timely manner. All injuries, occupational illnesses and violence or criminal activity events will be investigated and reported within the guidelines and time frames of the Employee Safety and Health Program, Policy 9.
20	Goal 6 Objectives OSHA training will be provided annually to reduce accidents, injuries and to prevent health risks on the midway and during routine and new elevator inspections. Every employee will be given the opportunity to be certified in CPR by December 31, 2008. Every field employee will be certified in defensive driving by June 30, 2010.