1	Mission Statement To safeguard employees and the public from serious and preventable injury due to exposure to unsafe conditions on or around elevators, escalators, dumbwaiters, aerial passenger tramways, workmen hoists, handicapped lifts, amusement rides and go-karts.
2	Vision Statement Our vision is to remain the benchmark of excellence by which all other elevator and amusement device inspection agencies measure themselves.
3	Success Measures Reportable occurrences on elevators and related equipment and amusement devices. Elevator and related equipment roll-overs. Uncollected invoices more than 120 days old.
4	Goals Improve our annual inspections of all elevators, escalators, moving walks, handicapped lifts and amusement rides. Better manage a growing workload to increase productivity. Promote voluntary compliance of regulations to elevator companies and amusement owners and operators. Provide professional development opportunities to employees to improve the quality of inspections. Conduct business in a safe and healthy environment.
5	Goal 1: Improve our annual inspections of all elevators, escalators, moving walks, handicapped lifts, amusement rides and tramways.
6	Goal 1 Objectives Complete all routine inspections within 120 days of the date of the annual inspection. Conduct at least one safety meeting for each amusement company annually that operates in the state, portable and permanent.
7	Goal 1 Objectives On an annual basis conduct operational inspections on an amusement company that operates in the state, both permanent and portable. Further improve our Rider Safety Program by annually contracting with at least 15 fair partners to perform operational checks and to collect non-reportable accident information.
8	Goal 2: Better manage a growing workload to increase productivity.
9	Goal 2 Objectives Reassess all administrative rulings, internal policies and work processes to manage a growing workload more successfully and develop recommenda-tions for change by June 30, 2009. Complete development of a back-office computer application to successfully manage the amusement device program by June 30, 2009.
10	Goal 2 Objectives 3. Code all elevator locations to successfully implement a GIS system to better manage field inspectors’ workload by June 30, 2009.
11	Goal 3: Promote voluntary compliance of regulations to elevator companies and amusement owners and operators.
12	Goal 3 Objectives Develop the Safety Amusement Star (SAS) program for the amusement industry operating in North Carolina with the guidance of the Amusement Device Advisory Board. Develop award criteria and credentialing process for traveling amusement shows by Dec. 31, 2009. Have Safety Amusement Star credentialing for permanent parks and waterparks by Dec. 31, 2010. Provide at least three training sessions to architects, general contractors, and anyone else having anything dealing with the design and construction of elevators and related equipment in different venues of the state annually. Provide emergency evacuation training as related to elevator systems for emergency personnel upon request to local and state authorities at city, state and county levels.
13	Goal 4: Provide professional development opportunities to employees to improve the quality of inspections.
14	Goal 4 Objectives Develop and implement an elevator inspection apprenticeship program by June 30, 2009. Develop a three-tier career progression plan for inspectors (trainee, journeyman and master inspector) by June 30, 2009, and implement by June 30, 2010.
15	Goal 5 Conduct business in a safe and healthy environment.
16	Goal 5 Objectives The Elevator and Amusement Device Bureau Employee Safety and Health Committee will meet at least four times annually and perform the duties required under Policy 2 for unit safety and health committees. The Elevator and Amusement Device Bureau Employee Safety and Health Committee will send at least one representative to every meeting of the department’s Employee Safety and Health Committee.
17	Goal 5 Objectives The Elevator and Amusement Device Bureau will conduct documented inspections using appropriate forms at least quarterly within the bureau’s portion of its building to ensure the maintenance and safe conditions and to identify and address newly created hazards in a timely manner. All injuries, occupational illnesses, and violence or criminal activity events will be investigated and reported within the guidelines and time frames of the Employee Safety and Health Program, Policy 9.
18	Goal 5 Objectives Every field employee will be certified in defensive driving by June 30, 2010. Provide all employees an opportunity to receive CPR training.